Privacy and Cookie Center
The privacy and security of your personal data are very important to us. Whether you are visiting our website, using our mobile app, booking a room, we want you to trust how we use the information and the options available to you.
What information we collect and how we use and share it
our mobile app or other digital channels of the brand, as well as through certain offers or services available in the establishments of the brand (such as the wifi connection).
We collect and use your information if you (or someone on your behalf) make a reservation to stay at our hotel or interact with us on our website, on the mobile app or on another of our digital channels. To use our website or mobile app, you do not need to provide us with your personal information, but in some cases, we may not be able to provide services without your personal information (for example, we may not be able to complete a requested reservation), finally we will tell you how we collect, use and share your information.
If you are making a reservation or staying at our hotel
If you interact with us from our corporate websites
The legal basis for the processing of your personal data
We are committed to collecting and using your information in accordance with applicable data protection laws. We will only collect, use and share your information when we have an appropriate legal basis for doing so.
This basis may exist in these situations: You gave us your consent to use personal information; Our use of your information is necessary to fulfill our contract with you; such as to make a reservation and manage it in accordance with the terms of our agreement with you; Our use of your information is necessary to fulfill the responsibilities we have with regulatory, tax and law enforcement entities, or otherwise to fulfill our legal responsibilities.
Our use of your information is based on our legitimate interest as a business organization, for example, to operate and improve our services and to keep people informed about our products and services (including profiling and personalized advertising). In these cases, we will take care of your information at all times in a proportionate manner that respects your privacy rights and you have the right to object to us processing it, as explained in the section «How to object to the way we use your information» as follows:
For more information on the legal basis for the processing of personal information, please contact our offices (contact information is included in the section «How to contact us»). If you have given your consent for us to process your information, you can revoke it at any time by contacting the office (contact information is included in the «How to contact us» section).
Use of our websites, mobile applications and other technology